Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size and color (if applicable), and click "Add to Cart". Proceed to checkout where you'll enter your shipping details and payment information.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use SSL encryption and PCI-compliant payment processors to ensure your financial information remains protected.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and overnight shipping (1 business day) options. Shipping costs vary based on your location and selected method.
Do you ship internationally?
Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Swimwear and final sale items are excluded from returns.
How do I initiate a return?
Visit our Returns Center in your account dashboard to generate a return label. Pack your items securely and ship them back to us within 14 days of initiating the return.
How long do refunds take?
Once we receive your return, processing takes 3-5 business days. Your bank may take additional time to post the credit to your account.
Sizing & Fit
Where can I find size charts?
Each product page includes detailed size charts for that specific item. We recommend checking measurements as sizing may vary between styles.
What if my item doesn't fit?
You may exchange for a different size (subject to availability) within 30 days of delivery. Please note that return shipping costs are the customer's responsibility unless the item was defective.
Product Care
How should I care for my Fiesta Fits clothing?
Care instructions are included on each garment's label. Generally, we recommend washing similar colors together in cold water and hanging to dry to maintain quality and fit.
Do you offer garment protection?
For delicate items like dresses and outerwear, we recommend professional dry cleaning. Some sportswear and casual pieces are machine washable - always check the care label first.
Other Questions
How do I contact customer service?
Our support team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9am-6pm EST).
Do you offer gift cards?
Yes! Digital gift cards are available in any denomination and never expire. They can be purchased in our Gift Cards section.
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. After this window, we process orders quickly to ensure fast delivery, making changes difficult.